Information & Resources
for PointBank Customers
Order a Debit Card
If your card is lost or stolen, please call 1-800-523-4175.
Operators are available 24/7 to close your lost or stolen card so no one else can use it to make purchases.
PointBank can replace your Debit Card within 2 days! Simply walk into any of our convenient locations to place your order. It will only take 10 minutes and your card will be mailed in less than 48 hours.
To order new checks, call us at 940-686-7000 or 972-434-3200 to have a new box of checks mailed to you. If you want custom designer checks, there is an additional charge. Please visit any of our locations to browse a catalog and order the designer checks you want or click here to order checks online:
ATM Fee Rebates
To request an ATM fee rebate, fill out the request form and return to PointBank within 90 days of the original ATM receipt.
Your PointBank routing numbers can be used to electronically transfer funds. The PointBank routing number is: 111906006
Change of Address
Submit your change of address by contacting us online. This change will be verified by a PointBank customer service representative via phone.