PointBank Privacy and Security Statement

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Privacy and Security Statement

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Revision Date May 2013




Financial companies choose how they share your personal information. Federal Law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • Account balances and payment history
  • Credit history
  • Account transactions

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons PointBank chooses to share; and whether you can limit this sharing.


Reasons we can share
your personal information
Can you
limit this
For our everyday business purposes—
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services with you
Yes No
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes—
Information about your transactions and experiences
No We don't share
For our affiliates' everyday business purposes—
Information about your creditworthiness
No We don't share
For nonaffiliates to market to you Yes Yes


To Limit Our Sharing and/or Direct Marketing All Sharing and/or Direct Marketing is confined to Buzz Banking Product and Debit Card Transactions. To limit this sharing, you may elect not to enroll or discontinue the Buzz Banking Product. Please contact us at (940) 686-7000 to request a change with your account.


Questions? Call 940-686-7000 or 972-434-3200


Who we are
Who is providing this notice?


What we do
How does PointBank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does PointBank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or deposit money
  • Pay your bills or apply for a loan
  • Use your debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates' everyday business purposes — information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.



Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • PointBank has no affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • PointBank does share with nonaffiliates so they can market to you
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • PointBank does not have any joint marketing agreements


Other important information
How to File a Complaint

PointBank is chartered, licensed and/or registered under the laws of the State of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below:

In Person or by U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294

By Telephone: (877) 276-5554

By Fax: (512) 475-1313

By E-Mail: consumer.complaints@dob.texas.gov

By the Internet Website: www.dob.texas.gov

PointBank Branch Locations: Argyle, TX Banks, Aubrey Banks, Denton Banks, Denton North Bank, Denton South Bank, Corinth Banks, Lewisville, TX Banks, Flower Mound Banks, Little Elm, TX Banks, Pilot Point Banks, Texas Banks