PointBank Online Banking Update

Posted on October 2, 2020

0:01 – 0:27 Intro 0:28 – 0:48 MOBILE download/update/open the app

0:49 – 1:00 DESKTOP access to online banking

1:01 – 1:22 DESKTOP How to Bypass Security Questions

1:23 – 2:23 MOBILE Thumbprint/Facial Recognition & Bypassing Security Questions

2:24 – 2:32 MOBILE/DESKTOP Profile and Settings Features: Change Security Questions and Password

2:33 – 3:12 MOBILE Accounts and Widgets – Nicknames/Hide Button —TROUBLESHOOTING if you can’t see accounts

3:13 – 3:42 MOBILE WIDGETS – Enable/Disable

3:43 – 3:54 MOBILE – Options/Quick Menu

3:55 – 4:06 MOBILE – Favoriting Accounts

4:07 – 4:33 DESKTOP – Favoriting Accounts – TROUBLESHOOTING if you can’t see “Favorites”

4:34 – 4:53 DESKTOP/MOBILE – Accounts Overview

4:54 – 5:12 MOBILE – Account Details/Find Your Account Number/Filter/Search Transactions

5:16 – 5:17 DESKTOP/MOBILE – Filter/Search Transactions/Export Area

5:18 – 5:33 MOBILE – Export Area

5:34 – 5:43 MOBILE – Layout Feature – changing layout to 2.0 style

5:45 – 5:57 DESKTOP/MOBILE – Statements Overview

5:58 – 6:28 DESKTOP/MOBILE – Money Movement – Account Transfer/Bill Pay

6:29 – 7:08 MOBILE – Deposit Checks and Autocapture

7:09 – 7:39 DESKTOP/MOBILE – Services Overview/Message Center/Stop Payment/Account Alerts Overview

7:40 – 8:28 DESKTOP/MOBILE – Account Alerts Details – Account Alerts vs. User Alerts

8:30 – 8:41 DESKTOP/MOBILE – Order Checks

8:42 – 8:50 DESKTOP/MOBILE – Disclosures

8:51 – 9:30 DESKTOP – Troubleshooting: If you can’t find your account details: clearing Browser History/Cache/Cookies

9:32 – 11:01 Single page/double page layout; scroll-bar troubleshooting; check sorting

11:02 – 11:17 PointBank Phone Number