Upcoming Technology Upgrade

Last edited 11/18

Technology Upgrade

 

NOTIFICATIONS:

– If you notice point-of-sale debit card charges double posting, rest assured that any double postings will be reversed. We are diligently working on resolving the issue and appreciate your patience.

– If you received an ACH that posted on November 12 and a duplicate posting November 15, the duplicate posting was reversed on November 16. When you review your recent account records, you will see that the net amount is correct and that the reversal is only a correction in response to a double posting.

 

Please follow these detailed step-by-step instructions for accessing your online banking:

1. Remove any links, favorites, bookmarks, or desktop icons to our old online banking saved before November 15.

2. Visit pointbank.com and click on the yellow “Online Banking & Cash Management” button in the top right hand corner.

3. Once the login page to our new online banking opens, you can save that link to a convenient place such as your favorites, bookmarks or desktop.

4. To log in, use your regular online banking user ID (remove any empty spaces)

5. If the system asks you for a one-time security code, select your phone number from the displayed options. If you don’t recognize any of the displayed phone numbers, please call us at 940-686-7000 or 972-434-3200 to update your contact information.

6. After you’ve entered your one-time security code, you will be asked for your password. For your initial login, your one-time, temporary password will be your ZIP code + the last 4 digits of your Social Security or Tax ID number (example: if your ZIP code is 76201 and your last 4 digits of your SSN are 1234, then your temporary password is 762011234).

7. Next, the system will ask you to update your temporary password. Re-enter the temporary password in the top field and then choose your new password and enter it in the next two fields according to the requirements displayed on the screen.

ATTENTION MOBILE APP USERS:

Your initial login must be done in our online banking platform before you can access your account on our new mobile app.

Last edited 11/15

To make the launch of our new online banking and mobile app go as smoothly as possible for you, we’ve put together some helpful tips:

1. Initial login
Your initial login must be done in our online banking platform before you can use the mobile app. Click the Online Banking button in the right top hand corner. This can be done on your mobile device by utilizing your phone’s or tablet’s web browser. Please log in with the login information that was recently emailed to you or enter your current user ID (without any empty spaces) and follow the instructions on the screen. If your login fails, please follow the prompts to self re-enroll in our upgraded online banking. A one-time security code will be required for security purposes and can be requested by selecting your phone number on file. Lastly, set your new password according to the requirements displayed on the screen.

2. Alerts
While you are logged into online banking, please take the time to set up your alerts.

3. Mobile App
As a reminder, your initial login must be done in our online banking platform before you can use the mobile app.

Download our new mobile app here:

App Store for Apple users

Upcoming Technology Upgrade - QR-app-store

Google Play for Android users

Upcoming Technology Upgrade - QR-app-store

Then, log into the app with your user ID and the password you selected in Online Banking. For security reasons you may be required to enter a one-time security code and your full login credentials for several logins, before being permitted to use biometrics to log in.

 

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Last edited 11/8

Weekend of November 12-15th

Dear valued customer,

As part of our commitment to remain on the leading edge of banking technology, we will be performing a technology upgrade in November. We want you to be aware of these changes and ask you to read the information below carefully to ensure the transition to our new system goes as smoothly as possible.

We appreciate your patience during this time.

 

What You Need To Know

Account Numbers All account numbers will remain the same.
Your Statements You will notice a change in your statement format.

For the month of November, you will receive two statements: One for the time period before the upgrade and one for the time period after the upgrade.

You will still have access to 24 months of bank statements after the upgrade.

Your Online Banking Login Information Your login information may transfer to our new Online Banking. More detailed information will be mailed to you. If your login fails, please follow the prompts to self re-enroll in our upgraded Online Banking.
Your Account And Debit Card Alerts To continue receiving account and debit card alerts, you will need to re-establish them after the completion of the upgrade.
Debit Cards Your debit cards will continue to work during the transition.
Checks

 

Automated Teller Machines (ATMs)

Your existing checks remain valid and you can continue using them as needed.

Regular ATM services will continue working throughout the weekend. Depository and Live Teller services may be temporarily interrupted.

 

 

Our Customer Care Team and Branch Staff will be available by phone on Saturday, November 13th, from 9am – 5pm and Sunday, November 14th, from 10am – 4pm to answer any questions you might have. Please call 940-686-7000 or 972-434-3200.

This information is subject to change.

 

Bank Access
During Upgrade Weekend After Upgrade Is Complete
Bank Branches All branches will be CLOSED on Saturday, November 13th.

Our Customer Care Bankers and Branch Staff will be available to take your calls on Saturday, November 13th and Sunday, November 14th.

We will reopen on Monday, November 15th during regular business hours.
ATM ATM and debit cards will continue working throughout the weekend.
Online Banking Online Banking will be temporarily suspended starting Friday, November 12th at 5:30pm. This will also be the cutoff time that day. The cutoff time for mobile deposit will be 3pm. Our upgraded Online Banking will be available starting Monday, November 15th. You may need to re-enroll in this service but will be able to self-enroll by following the instructions on our website.
Mobile App Our current Mobile App will be discontinued Friday, November 12th at 5:30pm. Visit the App Store or Google Play to download our new Mobile App on Monday, November 15th.
Bill Pay Bill Pay will be temporarily suspended starting Wednesday, November 10th.

Scheduled payments may not be displayed but will be processed. Please verify your payments for this time frame are scheduled prior to Wednesday, November 10th.

Our upgraded Bill Pay will be available to you starting Monday, November 15th and payees and scheduled payments that converted will be available for view by the bill pay user at that time. We ask that you please review the information and set up any payee or payment schedule that didn’t convert. In addition, it may take until Thursday, November 18th for your payment history to display.
Cash Management The cutoff time for Cash Management will be Friday, November 12th at 5:30pm. Our upgraded Cash Management will be available to you starting Monday, November 15th.
Xpress Banking During our upgrade, Xpress Banking will be in inquiry only status. Starting Monday, November 15th all Xpress Banking features will be available again.
Night Deposit The night depository will be available through upgrade weekend, Saturday November 13th-Sunday, November 14th. Transactions will be posted when the bank reopens on November 15th.
Quicken or Quickbooks If you download transactions into Quicken or Quickbooks, you will need to do this prior to system unavailability on Friday, November 12th. New instructions will be available for download when you access our new Online Banking, starting Monday, November 15th.

 

Our Customer Care Team and Branch Staff will be available by phone on Saturday, November 13th, from 9am – 5pm and Sunday, November 14th, from 10am – 4pm to answer any questions you might have. Please call 940-686-7000 or 972-434-3200.

This information is subject to change.