FACTS |
What does PointBank do with your personal information? |
Why? |
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
What? |
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
When you are no longer our customer, we continue to share your information as described in this notice. |
How? |
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons PointBank chooses to share; and whether you can limit this sharing. |
Reasons we can share your personal information |
Does PointBank share? | Can you limit this sharing? |
For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus |
Yes | No |
For our marketing purposes—to offer our products and services to you |
Yes | No |
For joint marketing with other financial companies |
No | We don’t share |
For our affiliates’ everyday business purposes—Information about your transactions and experiences |
No | We don’t share |
For our affiliates’ everyday business purposes—Information about your creditworthiness |
No | We don’t share |
For nonaffiliates to market to you |
No | We don’t share |
Questions? |
Call toll-free 800-970-5526 or go to www.pointbank.com |
| Who we are | |
Who is providing this notice? |
PointBank |
| What we do | |
How does PointBank protect my personal information? |
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
How does PointBank collect my personal information? |
We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
Why can’t I limit all sharing? |
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. [See below for more on your rights under state law.] |
Definitions |
|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
| Joint marketing |
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|
Rev. 04/2025
Other important information
Special Notice For Texas Residents
HOW TO FILE A COMPLAINT. We are chartered/licensed/registered under the laws of the state of Texas and by state law are subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below:
In Person or U.S. Mail: Texas Department of Banking, Consumer Assistance Activities, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone No.: (877) 276-5554
Fax: (512) 475-1313
Email: consumer.complaints@dob.texas.gov
Website: http://www.dob.texas.gov
Credit Report Disputes
PointBank may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. You should send your written notice describing the specific inaccuracy(ies) by mail to:
PointBank
Attn: Loan Operations
400 Westway St
Denton, TX 76201-3027
Special Notice For State Residents
PointBank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:
- In person: at any of our convenient locations (Visit https://www.pointbank.com/locations for our addresses.)
- By mail: 400 Westway St., Denton TX 76201-3027
- Telephone: 940-686-7000, 972-434-3200, or toll free 1-800-970-5526; Monday to Friday 8:00AM to 6:00PM, and Saturday 9:00AM to 12:00 Noon