HOW TO FILE A COMPLAINT.

PointBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against PointBank should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail: Texas Department of Banking, Consumer Assistance Activities, 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294
Telephone No.: (877) 276-5554
Fax: (512) 475-1313
Email: consumer.complaints@dob.texas.gov
Website: http://www.dob.texas.gov