Alerts &

Online Security

Protection at Your Convenience

At PointBank, we want our customers to have access to their accounts anytime and from anywhere. Whether it’s checking your balances through our online banking system, your mobile device, or making a debit card purchase online or at a local merchant, we’ve got the products and services to cover your needs, including providing you with the security and safeguards necessary to help keep your accounts protected.

We encourage you to frequently and routinely monitor your account and transaction activity by setting up text or email alerts.

Just a couple of the benefits include:

  • Customizable alerts to help you confidently manage your accounts; and
  • Added peace of mind

 

Two-way Fraud Text Alerts

As fraud happens now more than ever, PointBank is pleased to announce we have implemented two-way fraud text alerts.  This is another protective layer of security for your debit card and it’s just another example of why we say, “It’s not banking.  It’s PointBanking!”

If an unusual transaction is detected on your PointBank debit card, we can help you prevent it. A two-way fraud text alert message will be sent to your mobile phone asking you to verify if the transaction is fraudulent. All we ask you to do is promptly text back “Y” or “N.”

“N” if the purchase is not fraudulent.

“Y” if it is. It’s that simple and quick.

If we don’t receive a response, we will call you directly. If we are unable to reach you, we will put a temporary hold on your card—just to be safe—until you contact us.

You don’t have to do anything special to receive this benefit.  All cardholders have already been included in two-way fraud text alerts. (PointBank does not charge for this service; however, standard text and data rates assessed by your mobile carrier may apply.)

Account Alerts

Set up custom alerts, to manage your transfer activity, to notify you when your balance drops below a certain threshold, or as a notification when changes to your address or contact information are made. We have plenty of options from which to choose.

To manage your account alerts, follow these steps in your Online Banking:

  1. Sign into your online banking
  2. Select “Self Service” in the menu bar and then select “Alerts”.
  3. Choose the alert(s) that matter most to you, set your preferences, select “Add”, and, finally, click “Add alert”.

It’s really that simple.

Debit Card Alerts & Controls (requires PointBank mobile app)

Debit Card Alerts allow you to customize the alerts in your mobile app for your selected debit card. You can activate or deactivate card alerts, set card alerts for specific types of merchants, transaction types, and select a threshold amount for your transactions.

Alerts

To receive an alert whenever the selected card is used with specific categories of merchants, such as restaurants and department stores. For example, you can disable the merchant type alerts for groceries and fuel for everyday purchases, but enable alerts for entertainment and travel.

To control which types of transactions can trigger an alert. For example, if you do not often make online purchases, you can enable e-commerce to receive an alert when the selected card is used in an online transaction.

To be notified when the selected card is used in a transaction outside of the registered country.

To set a dollar amount that, if exceeded, will trigger an alert.

Controls

To assign each eligible card to a geographical area. When Point-Of-Sale (POS) transaction is initiated, we compare the merchant’s location with your defined regions. Your device does not have to be physically within a defined region for the transaction to be approved. If a transaction occurs outside of your regions(s), it will be declined.

To control which types of transactions are permitted. For example, if you do not travel internationally often, you can disable international transactions until required.

To restrict your card from being used with specific categories of merchants, such as restaurants and department stores.

To establish the maximum dollar amount for a POS transaction. If a transaction exceeds your defined amount, the transaction is declined.

Zoom in/out on the map area or enter search criteria. Although the visible area on your map is a square, the region is contained within a circle. The areas within the corners of your map are included as part of the region.

Credit Card Alerts

Allows you to monitor your credit card activity with PointBank’s email alerts.

You can receive Credit Card alerts for:

  • Balance Alerts
    • Balance drops below a certain amount
    • Balance exceeds a certain amount
    • Balance is within credit limit
    • Available credit drops below a certain amount
  • Credit Limit is reached or exceeded
  • Payment Reminders
  • Payment Returns
  • Payment declined
  • Transaction types
  • Location restrictions
  • Number of transactions exceed credit limit amount
  • Single transaction exceeds credit limit amount
  • Credit posting to account
  • Payment posting to account

Online Banking Security Reminders

  • Never provide your username or password to anyone.
  • PointBank will never initiate an email, call, other communication to ask for your name, password or other electronic bank credentials.
  • Review your account activity in a timely manner to detect and report problems to the bank promptly.
  • Notify PointBank IMMEDIATELY if you believe your information has been stolen/compromised.
  • For more information about Online Security visit https://consumer.ftc.gov/identity-theft-and-online-security/online-privacy-and-security

For more information about Online Security visit click here.

Phishing is a type of scam where criminals impersonate trusted organizations, like banks, government agencies, or well-known companies, to trick you into revealing personal or financial information.

These attacks often come in the form of:
– Emails
– Text messages (SMS, “smishing”)
– Phone calls (“vishing”)
– Fake websites or pop-ups

Phishing messages often urge you to take quick action, click a link, log in, provide account info, or confirm a charge you didn’t make.

Look for these red flags:

Urgent or Threatening Language “Your account will be suspended!” or “Immediate action required.”
Spelling or Grammar Errors Messages that look “off” or poorly written.
Suspicious Links Hover over links – do they match the bank’s real website?
Requests for Sensitive Info Legitimate banks won’t ask for your password, PIN, or Social Security number via email or text.
Unexpected Attachments Never open attachments you weren’t expecting.
Unusual Sender Address Look closely: support@yourbank.com vs. support@yourbank.secure-update.com


Protect Yourself from Phishing

– Never share personal information in response to unexpected messages.
– Use strong, unique passwords and update them regularly.
– Enable two-factor authentication (2FA).
– Keep your browser and security software up to date.
– Always type the bank’s URL directly into your browser—never follow a link from a message.
– Bookmark the bank’s official login page for easy, safe access.

Spoofing is when a scammer disguises their identity to appear as a trusted source, like your bank, a government agency, or even a contact in your phone. Their goal is to trick you into trusting them so you’ll share personal information or click malicious links.

They can spoof:
– Phone numbers (caller ID spoofing)
– Email addresses
– Text messages
– Websites (URL spoofing)

Spoofing can make fraud attempts look like they’re coming from the bank, even though they’re not.

Look for these red flags:

Caller ID Doesn’t Match Reality You get a call from your bank, but something feels off
Email Display Name ≠ Actual Address Hover over the name to reveal the real email
Links Look Wrong Hover over them, do they match the bank’s real domain?
Asking for Personal Info Your bank will never ask for PINs, full passwords, or SSNs
Poor Grammar or Formatting These are often signs of a fake message or site
Too Urgent or Too Good to Be True “You’ve won!” or “Immediate action required” = red flags


Protect Yourself from Spoofing

– Hang up and call your bank back using the number on your card or the website
– Type URLs manually into your browser, not from emails/texts
– Use multi-factor authentication for your accounts
– Bookmark your bank’s real website for quick, safe access
– Report suspicious messages to the bank

Check fraud involves the illegal use of checks to steal money from an individual or business. Fraudsters may forge, alter, steal, or counterfeit checks to trick banks into processing illegitimate transactions.

Even in a digital world, check fraud is still a major threat, especially for seniors, small businesses, and anyone who sends or receives paper checks.

Common Types of Check Fraud:

Stolen Checks
Fraudsters steal checks from mailboxes, businesses, or individuals and either cash them or alter them for larger amounts.

Check Washing
The fraudster uses chemicals to erase information (like the payee and amount) from a legitimate check, then rewrites it with their own name and a higher amount.

Counterfeit Checks
Fake checks are created using real account numbers, stolen check templates, or computer programs that replicate check designs.

Altered Checks
The check is genuine, but the payee name or dollar amount is changed after the check has been written.

Overpayment Scams
You’re sent a check for more than you’re owed and asked to “refund” the difference, but the original check is fake and bounces after you send real money.

Look for these red flags:

You’re asked to deposit a check and return part of the money Classic scam setup
Checks from strangers for services you didn’t perform Likely counterfeit
Checks that look smudged or altered Could indicate check washing
Inconsistent fonts or alignment on the check May be fake or altered
You’re pressured to act quickly Common fraud tactic


Protect Yourself from Check Fraud

When Writing Checks:
– Use permanent ink (preferably black gel ink; more resistant to washing)
– Fill out checks completely and clearly
– Cross out blank spaces on the check
– Use the full name of the recipient, no nicknames or abbreviations
– Drop checks inside the post office, not in unsecured mailboxes
– Consider switching to online bill pay for recurring or large payments

When Receiving Checks:
– Be suspicious of overpayments or checks from unknown sources
– Wait for checks to clear fully before spending any of the funds (some checks may take up to 10 business days to bounce)
– Contact the issuing bank to verify the check
– Don’t accept checks from buyers who won’t meet in person

Elder fraud is a crime that targets older adults, often by exploiting trust, confusion, isolation, or unfamiliarity with technology. Scammers may pose as family members, government officials, tech support, or even bank representatives, all to steal money or personal information.

Look for these red flags:

Grandparent Scam Caller pretends to be a grandchild in trouble needing urgent money.
Tech Support Scam Pop-ups or callers claim your computer is infected and request remote access or payment.
Romance Scam Scammer builds a fake online relationship, then asks for money for “emergencies.”
Government Impersonation Calls pretending to be from Social Security, IRS, or Medicare threatening legal action or benefits loss.
Lottery/Prize Scam “You’ve won!”, but need to pay a fee or taxes first.
Caretaker Exploitation A trusted friend, aide, or family member misuses the elder’s funds or access.


Protect Yourself from Elder Fraud

Pause before sending money; call a trusted family member or your bank
Hang up on suspicious calls, especially those asking for urgent payments
Use strong passwords and don’t share login info
Verify before trusting; call organizations directly using numbers you trust
Enroll in account alerts to track unusual activity
– Don’t send money or gift cards to someone you haven’t met in person
– Don’t allow remote access to your computer unless you initiated contact with verified support
– Don’t give personal info to unsolicited callers, emails, or messages

In an impersonation scam, fraudsters pretend to be someone you trust, your bank, a government agency, a utility company, or even a family member, to trick you into sending money or giving away personal information.

These scammers use phone calls, texts, emails, and even social media to fool you into thinking the request is real.

Look for these red flags:

Bank or Credit Union Claim your account was compromised and request login info or one-time codes.
Government Agencies Pretend to be from the IRS, Social Security, or Medicare, threatening arrest or benefit loss unless you pay immediately.
Law Enforcement Claim you missed jury duty or have a warrant, demand payment via wire or gift card.
Utility Company Threaten to shut off service unless you pay a “past due” bill right away.
Family or Friends “Hi Grandma, I’m in trouble…”, request urgent funds for medical bills, bail, or travel.
Tech Support Fake pop-up or call saying your computer is infected and needs remote access.

Protect Yourself from Elder Fraud

– Hang up and call the organization directly using a verified number
– Pause before acting on any urgent request
– Verify identity; ask questions only the real person would know
– Use multi-factor authentication on all accounts
– Sign up for account alerts to monitor activity
– Don’t trust the caller ID — it can be faked (spoofed)
– Don’t share personal or financial information with unverified contacts
– Don’t click on links or open attachments from unexpected messages
– Don’t pay someone who demands secrecy

Identity theft happens when someone steals your personal information, like your Social Security number, banking details, or login credentials, and uses it to commit fraud in your name.

This can include:
– Opening credit cards or loans
– Accessing your bank accounts
– Filing fake tax returns
– Making purchases or draining your funds

Once your identity is stolen, the damage can take months (or years) to repair: prevention is your best protection.

Look for these red flags:

Phishing Scams Fake emails or texts trick you into sharing login info
Data Breaches Your info is exposed when a company’s system is hacked
Mail Theft Thieves steal bank statements, pre-approved offers, or checks
Skimming Devices at ATMs or gas pumps capture your card info
Public Wi-Fi Hackers steal data on unsecured networks
Social Engineering Scammers trick or manipulate you into revealing private details

 

Protect Yourself from Identity Theft

Use strong, unique passwords
Never share personal info over email, phone, or text
Shred sensitive mail before discarding it
Monitor your accounts and sign up for alerts
Limit what you carry, don’t keep your Social Security card in your wallet
Review your credit report regularly at AnnualCreditReport.com
– Enable multi-factor authentication (MFA)
– Set up credit freezes or fraud alerts with the credit bureaus
– Use secure connections (HTTPS) and avoid public Wi-Fi for financial activity

A romance scam happens when a fraudster pretends to build a romantic relationship, usually online, in order to gain your trust and steal your money. Scammers often use dating apps, social media, or even email to target victims. They’ll seem kind, caring, and emotionally invested, but it’s all part of a long con.

Look for these red flags:

“I want to visit you but need help with airfare” Travel scam
“My child is sick and I need help with medical bills” Sympathy scam
“I’ve been arrested overseas and need bail” Emergency scam
“I need help accessing my inheritance” Advance-fee scam
“Can you cash this check and send me the money?” Fake check scam
“I’ll pay you back — just trust me” They never do

 

Protect Yourself from Romance Scams

Slow down, scammers create false urgency
Reverse image search their photos to check for fakes
Talk to someone you trust before sending money
Report suspicious profiles on dating apps and social media
– Set strong privacy settings on your accounts
– Don’t send money to someone you haven’t met in person
– Don’t share personal info, banking details, or photos that could be used for blackmail
– Don’t cash a check or forward money for someone you met online
– Don’t ignore gut feelings — if something feels off, it probably is