Preventing Fraud

Phishing

Phishing is a type of scam where criminals impersonate trusted organizations, like banks, government agencies, or well-known companies, to trick you into revealing personal or financial information.

These attacks often come in the form of:

  • Emails
  • Text messages (SMS, “smishing”)
  • Phone calls (“vishing”)
  • Fake websites or pop-ups

Phishing messages often urge you to take quick action, click a link, log in, provide account info, or confirm a charge you didn’t make.

Look for these red flags:

Urgent or Threatening Language “Your account will be suspended!” or “Immediate action required.”
Spelling or Grammar Errors Messages that look “off” or poorly written.
Suspicious Links Hover over links – do they match the bank’s real website?
Requests for Sensitive Info Legitimate banks won’t ask for your password, PIN, or Social Security number via email or text.
Unexpected Attachments Never open attachments you weren’t expecting.
Unusual Sender Address Look closely: support@yourbank.com vs. support@yourbank.secure-update.com


Protect Yourself from Phishing

– Never share personal information in response to unexpected messages.
– Use strong, unique passwords and update them regularly.
– Enable two-factor authentication (2FA).
– Keep your browser and security software up to date.
– Always type the bank’s URL directly into your browser—never follow a link from a message.
– Bookmark the bank’s official login page for easy, safe access.

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Need Help? Give Us A Call!

Our Customer Care Team is located right here in Denton County.

Call us at 940-686-7000 or 972-434-3200.

Impersonation Scam

In an impersonation scam, fraudsters pretend to be someone you trust, your bank, a government agency, a utility company, or even a family member, to trick you into sending money or giving away personal information.

Romance Scams

A romance scam happens when a fraudster pretends to build a romantic relationship, usually online, in order to gain your trust and steal your money. Scammers often use dating apps, social media, or even email to target victims. They’ll seem kind, caring, and emotionally invested, but it’s all part of a long con.