Customer Resources

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Order a Debit Card

If your card is lost or stolen, please call 1-800-523-4175.

Operators are available 24/7 to close your lost or stolen card so no one else can use it to make purchases.

PointBank can replace your Debit Card within 2 days! Simply walk into any of our convenient locations to place your order. It will only take 10 minutes and your card will be mailed in less than 48 hours.

Reorder Checks

To order new checks, call us at (940) 686-7000 or (972) 434-3200 to have a new box of checks mailed to you. If you want custom designer checks, there is an additional charge. Please visit any of our locations to browse a catalog and order the designer checks you want or click here to order checks online:

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ATM Fee Rebate

To request an ATM fee rebate, fill out the request form and return to PointBank within 90 days of the original ATM receipt.

Routing Number

Your PointBank routing numbers can be used to electronically transfer funds.

The PointBank routing number is: 111906006

Change of Address

Submit your change of address by contacting us online. This change will be verified by a PointBank customer service representative via phone.

Debit Card Alerts & Controls

Click here set up and manage your alerts or to turn your debit card on/off.

Quickbooks / Quicken Help

Fraud Information and Tips

To find out how to protect yourself from Identity Theft, click here.

Equifax Data Breach Settlement Website

Click the link below to find out if your information was impacted by the Equifax Data Breach.

Customer Notice

Important Information – Corporate Account Takeover

Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to the online banking credentials or remote control of their computers.

These hackers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies into hackers’ accounts.

As a business owner, you need an understanding of how to take proactive steps and avoid, or at least minimize, most threats.

  • Use a dedicated computer for financial transactional activity. DO NOT use this computer for general browsing and email.
  • Apply operating system and application updates (patches) regularly.
  • Ensure that anti-virus/spyware software is installed on computers.
  • Use the latest versions of Internet browsers, such as Explorer, with “pop-up” blockers and keep patches up to date.
  • Log off and turn off your computer when not in use.
  • Review your banking transactions and your credit report regularly.
  • Contact your Information Technology provider to determine the best way to safeguard the security of your computers and networks.

Call us immediately at 940-686-7000 if you believe that your PointBank account has been compromised.

Business Resources:

If you are a victim of Corporate Account Takeover and suspect you may be a victim of identity theft, please click here for more information.

Consumer Complaint Notice

PointBank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:

  • In Person: At any of our convenient locations (visit for locations
  • By Mail: PO Box 278, Pilot Point, TX 762583
  • Telephone: (940) 686-7000, (972) 434-3200, or (800) 970-5526

PointBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against PointBank should contact the Texas Department of Banking through one of the means indicated below:


PointBank’s strong financial foundation provides us with the lending power we need to help you meet all of your loan needs, and with our long history as the expert Denton County community bank, our deep roots in Denton County, and our local decision-making, you will find us to be flexible and responsive to your loan needs. If you have questions or are ready to get the loan process started call, email, or stop by one of our branch locations today.

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