Customer Resources

Customer Resources - adult-1807505_1280-300x164 

Order a Debit Card

If your card is lost or stolen, please call 1-800-523-4175.

Operators are available 24/7 to close your lost or stolen card so no one else can use it to make purchases.

PointBank can replace your Debit Card within 2 days! Simply walk into any of our convenient locations to place your order. It will only take 10 minutes and your card will be mailed in less than 48 hours.

Reorder Checks

To order new checks, call us at (940) 686-7000 or (972) 434-3200 to have a new box of checks mailed to you. If you want custom designer checks, there is an additional charge. Please visit any of our locations to browse a catalog and order the designer checks you want or click here to order checks online:

Customer Resources - adult-1807505_1280-300x164

ATM Fee Rebates

To request an ATM fee rebate, fill out the request form and return to PointBank within 90 days of the original ATM receipt.

Routing Number

Your PointBank routing numbers can be used to electronically transfer funds.

The PointBank routing number is: 111906006

Change of Address

Submit your change of address by contacting us online. This change will be verified by a PointBank customer service representative via phone.

PointBank Debit Alerts

Click here set up and manage your alerts.

Quickbooks / Quicken Help

Consumer Complaint Notice

PointBank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:

  • In Person: At any of our convenient locations (visit http://www.pointbank.com/locations for locations
  • By Mail: PO Box 278, Pilot Point, TX 762583
  • Telephone: (940) 686-7000, (972) 434-3200, or (800) 970-5526

PointBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against PointBank should contact the Texas Department of Banking through one of the means indicated below:

  • In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
  • Telephone: (877) 276-5554
  • Fax No: (512) 475-1313
  • Email: consumer.complaints@dob.texas.gov
  • Website: www.dob.texas.gov
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PointBank’s strong financial foundation provides us with the lending power we need to help you meet all of your loan needs, and with our long history as the expert Denton County community bank, our deep roots in Denton County, and our local decision-making, you will find us to be flexible and responsive to your loan needs. If you have questions or are ready to get the loan process started call, email, or stop by one of our branch locations today.

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