Privacy Notice
FACTS | What does PointBank do with your personal information? |
Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons why PointBank chooses to share customers’ personal information; and whether you can limit this sharing. |
Reasons we can share | Does PointBank share? | Can you limit this sharing? |
For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
For our marketing purposes—to offer our products and services to you | Yes | No |
For joint marketing with other Financial companies | No | We don’t share |
For our affiliates’ everyday business purposes—Information about your transactions and experiences | No | We don’t share |
For our affiliates’ everyday business purposes—Information about your creditworthiness | No | We don’t share |
For nonaffiliates to market to you | Yes | Yes |
To limit our sharing | Nonaffiliate sharing is confined to debit card transactions associated with the Buzz Points Reward Program. To limit this sharing, you may elect not to enroll in Buzz Points or discontinue participation in the Program. Call 1-800-970-5526 or 940-686-7000 during business hours and a representative will assist you. Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing for nonaffiliates to market to you. |
Questions? | Call 1-800-970-5526 or 940-686-7000 or go to www.pointbank.com |
| Who we are | |
Who is providing this notice? | PointBank |
| What we do | |
How does PointBank protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
How does PointBank collect my personal information? | We collect your personal information, for example, when you
We also collect your personal information from others such as credit bureaus, affiliates, or other companies. |
Why can’t I limit sharing? | Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. |
What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account. |
Definitions | |
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
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| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
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| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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Rev. 04/2020
Consumer Complaint Notice
PointBank is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:
- In Person: At any of our convenient locations (visit https://www.pointbank.com/locations for locations)
- By Mail: 400 Westway Street, Denton TX 76201
- Telephone: (940) 686-7000, (972) 434-3200, or toll free (800) 970-5526
Monday through Friday 8:00am to 6:00pm and Saturday 9:00am to 12:00noon
Credit Report Disputes
PointBank may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. Please notify us if we report any inaccurate information about your Account(s) to a consumer reporting agency. You should send your written notice describing the specific inaccuracy(ies) by mail to:
PointBank
400 Westway Street
Denton, TX 76201
Attn: Loan Operations
PointBank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against PointBank should contact the Texas Department of Banking through one of the means indicated below:
- In Person or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
- Telephone: (877) 276-5554
- Fax No: (512) 475-1313
- Email: consumer.complaints@dob.texas.gov
- Website: www.dob.texas.gov
