Privacy Notice

What does PointBank do with your personal
Financial companies choose how they share your personal
information. Federal law gives consumers the right to limit some but not all sharing. Federal law
also requires us to tell you how we collect, share, and protect your personal information. Please
read this notice carefully to understand what we do.
The types of personal information we collect and share depend on
the product or service you have with us. This information can include:

  • Social Security Number
  • Income
  • Account Balances
  • Payment History
  • Transaction History
  • Credit History
All financial companies need to share customers’ personal
information to run their everyday business. In the section below, we list the reasons financial
companies can share their customers’ personal information; the reasons PointBank
chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does PointBank share? Can you
limit this sharing?
For our everyday business purposes—

such as to process
your transactions, maintain your account(s), respond to court orders and legal investigations,
or report to credit bureaus

Yes No
For our marketing purposes—

to offer our products and
services to you

Yes No
For joint marketing with other Financial companies
No We don’t
For our affiliates’ everyday business purposes—

Information about your transactions and experiences

No We don’t
For our affiliates’ everyday business purposes—

Information about your creditworthiness

No We don’t
For nonaffiliates to market to you
No We don’t
Call 1-800-970-5526
or 940-686-7000 or go to


Who we are
Who is providing this notice?
What we do
How does PointBank protect my personal information?
To protect your personal information
from unauthorized access and use, we use security measures that comply with federal law. These
measures include computer safeguards and secured files and buildings.
How does PointBank collect my personal information?
We collect your personal information, for example, when

  • open an account
  • deposit money
  • pay your bills
  • apply for a loan
  • use your credit card or debit card

We also collect your personal information from others such
as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes —
    information about your creditworthiness
  • affiliates from using your information to market to
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional
rights to limit sharing.

Affiliates Companies related by common ownership or control. They can be
financial and nonfinancial companies.

  • PointBank has no affiliates
Nonaffiliates Companies not related by common ownership or control. They can be
financial and nonfinancial companies.

  • PointBank does not share with nonaffiliates so they
    can market to you. 
A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.

  • PointBank doesn’t jointly market

Rev. 04/2021

Consumer Complaint Notice

PointBank is committed to providing exceptional customer service. We welcome the
opportunity to address any concerns you may have. We encourage you to contact us using one of the following

  • In Person: At any of our convenient locations (visit for addresses)
  • By Mail: 400 Westway St, Denton TX 76201-3027
  • Telephone: (940) 686-7000, (972) 434-3200, or toll free (800) 970-5526 Monday through Friday 8:00am to
    6:00pm and Saturday 9:00am to 12:00noon

Credit Report Disputes PointBank may report information regarding your credit accounts with
us to consumer reporting agencies and we make every effort to provide accurate information. Please notify us if we
report any inaccurate information about your account(s) to a consumer reporting agency. You should send your
written notice describing the specific inaccuracy(ies) by mail to: PointBank Attn: Loan Operations 400 Westway St
Denton, TX 76201-3027 PointBank is chartered under the laws of the State of Texas and by state law is subject to
regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against PointBank
should contact the Texas Department of Banking through one of the means indicated below:


PointBank’s strong financial foundation provides us with the lending power we need to help you meet all of your loan needs, and with our long history as the expert Denton County community bank, our deep roots in Denton County, and our local decision-making, you will find us to be flexible and responsive to your loan needs. If you have questions or are ready to get the loan process started call, email, or stop by one of our branch locations today.

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